Shipping
How does shipping work at Fashiontiger?
When will I receive my package?
If you order your favorite items before 11:59 PM, your order will be packed and shipped on the same day.
Shipping costs Netherlands
We offerfree shippingfree for orders over €100! For orders under €100, shipping costs €4.95.
Party and special days
During special days, it may take a little longer for you to receive your package. You can always track your package with the track & trace code.
Pre-orders
Did you order a pre-order item? Then it will take longer for your order to be shipped. Your entire order will be shipped on the specified date.
Exchange and returns
How do I return my ordered items?
1. Create label
Within 14 days of receiving your package, you can request a return for the products you want to send back or exchange.
2. Pack your items
Put the items you want to return in the original packaging or your own shipping box and attach the return label to it.
3. Shipping
Bring your return package to the nearest parcel point of the chosen carrier as soon as possible and hand it over.
4. Refund
As soon as your return has arrived with us, it will be processed as quickly as possible. We will send you new items or you will be refunded.
Shipping FAQ
When will I receive my package?
When will I receive my package?
If you order your favorite items before 11:59 PM, your order will be packed and shipped on the same day.
During holidays, other occasions, or exceptional situations, it may take a little longer for you to receive your package. Don't worry, you can always track your package with the track & trace code we send you. This way, you know exactly when to expect it!
Did you order a pre-order item? Then it will take longer for your order to be shipped. Your entire order will be shipped on the specified date.
Shipping costs
Shipping costs
Netherlands
We offerfree shippingfor orders over€100! Is the order amount less than€100, shipping costs will be charged. For shipments within the Netherlands, the shipping costs are€4.95.
Worldwide
We ship your favorite items worldwide! Different rates apply for shipments abroad, which vary by country. For all European countries, the shipping costs are€9.95, except for:
- Belgium: €7.95
- Finland: €19.95
For shipments outside Europe, you can find the shipping rates in your shopping cart. Enter your address details and the shipping costs will be calculated automatically.
Exchange and Returns FAQ
Can I exchange/return my item?
Can I exchange/return my item?
Returns
You may return your items until14 days after the date of receipt, as long as the item and packaging are returned in their original condition. You can register one or more items for return via ourreturn portal. To register your return and create a shipping label, clickhere.
Exchange
Is the size you ordered not quite right and would you prefer a smaller or larger size? You can easily exchange your item for a different size through ourreturn portal.
You can up to14 days after the date of receiptto exchange an item, as long as the item and packaging are returned in their original condition. To register your exchange and create a shipping label, clickhere.
In the return portal, you can select a different size yourself (provided it is in stock or can still be ordered). You send the item back to us, and we will send you the desired size!
The return costs are for the customer, but we will cover the shipping costs!
Refund
Refund
The purchase amount of the returned items will be refunded to your account within 11 working days after receipt.
Klarna
Have you chosen Klarna? Then the invoice will be automatically adjusted with Klarna.
Store credit
You can choose a refund during the creation of the return label instore credit. This is a gift voucher worth the return amount +€5 extra shopping money, instead of a regular refund. You will receive the gift card via email once your return has been correctly processed. The gift card isunlimited validity!
Return costs
Return costs
The return costs are at your own expense and will be displayed during the return registration. The costs depend on the carrier.
Defective or wrong item received
Defective or wrong item received
Even though our Tigers in the warehouse do their utmost best, a mistake during packing can always happen. Did you accidentally receive the wrong or a defective item? Then please contact us!
We will make sure it is resolved as quickly as possible. You can reach us at: klantenservice@Fashiontiger.nl.
Terms for exchange/return
Terms for exchange/return
Returns are accepted, provided they are in their original condition, free from (smoke) odors, and unworn.Fashiontiger reserves the right to refuse returns at any time.A return will be refused if it does not meet the conditions:
- Worn or damaged productscannot be returned.
- Products with labels removedcannot be returned.
- Bikiniscan only be returned if theyare appropriate with underwear underneathRegarding hygiene.
- Earringscannot be returneddue to hygienic reasons.