Shipping
How does shipping work at Fashiontiger?
When will I receive my package?
If you order your favorite items before 23:00, your order will be packed and shipped the same day.
Verzendkosten
We offer free shipping on orders over €75 within the Netherlands. For orders under €75, the shipping fee is €5,99. For customers in Belgium, shipping is free on orders of €125 or more. Below this amount, the shipping fee is €7,99.
Shipping costs for other countries are calculated automatically in your cart.
Party and special days
During special days, it may take a little longer for you to receive your package. You can always track your package with the track & trace code.
Pre-orders
Did you order a pre-order item? Then it will take longer for your order to be shipped. Your entire order will be shipped on the specified date.
Exchange and returns
Want to return something? Arrange your return easily online or bring it back for free to one of our stores.
1. Create label
Within 14 days of receiving your package, you can request a return for the products you want to send back or exchange.
2. Pack your items
Put the items you want to return in the original packaging or your own shipping box and attach the return label to it.
3. Shipping
Bring your return package to the nearest parcel point of the chosen carrier as soon as possible and hand it over.
4. Refund
As soon as your return has arrived with us, it will be processed as quickly as possible. We will send you new items or you will be refunded.
Shipping FAQ
When will I receive my package?
When will I receive my package?
If you order your favorite items before 23:00, your order will be packed and shipped the same day.
During holidays, special events or exceptional circumstances, your package may take a little longer to arrive. Don't worry, you can always track your package using the tracking code we send you. That way, you'll know exactly when to expect it!
Have you ordered a pre-order item? Your order will take longer to ship. Your entire order will be shipped on the date indicated.
Shipping costs
Shipping costs
Netherlands
We offer free shipping on orders over €75! If your order total is below €75, shipping charges apply. Shipping within the Netherlands costs €5,99.
Belgium
We offer free shipping on orders over €125! If your order total is below €125, shipping charges apply. Shipping to Belgium costs €7,99.
Worldwide
We ship your favorite items worldwide! International shipping rates vary by country. Shipping to all European countries costs €9.99, except for:
- Belgium: €7,99
- Finland: €19,99
For shipping outside Europe, you can find the shipping rates in your shopping cart. Enter your address details and the shipping costs will be calculated automatically.
Exchange and Returns FAQ
Can I exchange/return my item?
Can I exchange/return my item?
Returns
You can return your items up to 14 days after the date of receipt, provided the item and its packaging are returned in their original condition. You can register one or more items for return through our returns portal. To register your return and create a shipping label, click here.
Exchanges
Is the size you ordered not quite right, and would you prefer a size smaller or larger? You can easily exchange your item for a different size through our returns portal.
You can exchange an item up to 14 days after the date of receipt, provided the item and its packaging are returned in their original condition. To register your exchange and create a shipping label, click here.
You can select a different size in the returns portal (provided it is in stock or can still be ordered). Send the item back to us, and we will send you the size you want!
You are responsible for the return shipping costs, but we will cover the cost of shipping your replacement! You can return your order to any of our stores free of charge.
Free online order returns in store
Free online order returns in store
Returns in store (free)
You may return your items up to 14 days after the receipt date for free at one of our stores. Please make sure the item is in its original condition.
Just walk into the store with your order, and we will process your return immediately. You won’t pay anything for this.
Exchanges in store
Is the size not quite right? Or do you want to exchange one of your ordered items for something else you saw in the store?
Feel free to stop by! You can exchange your item free of charge for:
- another size (if it’s in stock), or
- another item you like.
The same rules apply for exchanges: up to 14 days after the receipt date and only if the item is in its original condition.
Our tigers are happy to help you find the right size immediately or look together with you for an item that fits you perfectly.
Refund
Refund
The purchase price of the returned items will be refunded to your account within 10 business days of receipt.
Klarna
Did you choose Klarna? Your Klarna invoice will be adjusted automatically.
Store credit
Choosing store credit when registering your return? You'll receive a free return label and, once your return has been processed, a gift card for the refund amount.
The gift card will be sent by email once your return has been processed and has no expiry date. You'll receive the gift card by email once your return has been successfully processed. The gift card never expires!
Return costs
Return costs
The return costs are at your own expense and will be displayed during the return registration. The costs depend on the carrier.
Defective or wrong item received
Defective or wrong item received
Even though our warehouse Tigers do their very best, packing mistakes can happen. Have you received an incorrect or defective item?
Get in touch with us! We'll make sure it's resolved as quickly as possible.
Terms for exchange/return
Terms for exchange/return
Returns are accepted, provided they are in their original condition, free from (smoke) odors, and unworn.Fashiontiger reserves the right to refuse returns at any time.A return will be refused if it does not meet the conditions:
- Worn or damaged productscannot be returned.
- Products with labels removedcannot be returned.
- Bikiniscan only be returned if theyare appropriate with underwear underneathRegarding hygiene.
- Earringscannot be returneddue to hygienic reasons.